Arms. It is easy to fidget, twiddle or distract oneself with arms or hands, this is especially true if the subject matter you’re listening to is uncomfortable. It is also easy to convey a closed attitude by folding the arms across the chest . As I make the attempt to be a true sounding board for a friend or my spouse or my little one, I try to keep my arms open, maybe with my hands clasped loosely in front of me. My arms can also be at my sides. This says, “What you’re saying, it’s ok with me, I’m welcoming it.” I hear you, this sounds a bit crazy. Try it and see what happens.